Healthcare Operations Management

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This practical book helps healthcare professionals meet the challenges and take advantage of the opportunities found in healthcare today by familiarizing them with not only the operations management but also the strategic implementation of programs, techniques and tools for reducing costs and improving quality and overview of the significant environmental trends in the healthcare industry. This helps them gain an integrated understanding of strategic operations and its applicability to healthcare industry. The book not only covers the basics of operations management but also explains how operations and process improvement relate to contemporary healthcare trends such as evidence-based medicine and pay-for-performance. It also contains real-world examples to illustrate concepts. Various software tools associated with problem solving anddecision making, including Microsoft Excel and Project are used in the book. Table of Contents Preface Part I Introduction to Healthcare Operations 1. The Challenge and the Opportunity 2. History of Performance Improvement 3. Evidence-Based Medicine and Pay-for-Performance Part II Setting Goals and Executing Strategy 4. Strategy and the Balanced Scorecard 5. Project Management Part III Performance Improvement Tools, Techniques, and programs 6. Tools for Problem Solving and Decision Making 7. Using Data and Statistical Tools for Operations Improvement 8. Quality Management: Focus on Six Sigma 9. The Lean Enterprise 10. Simulation Part IV Applications to Contemporary Healthcare Operations Issues 11. Process Improvement and Patient Flow 12. Scheduling and Capacity Management 13. Supply Chain Management Part V Putting It All Together for Operational Excellence 14. Holding the Gains Index