Implementing Iso 9001:2008 Quality Management System: A Reference Guide

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ISO 9000 series standards have changed the whole concept of quality management methods. ISO 9001:2008 QMS standard has been implemented and ISO 9000 series standards have been adopted as national standards or endorsed for use in 178 countries and economies. ISO 9001:2008 Quality Management System (QMS) is based on eight quality management principles and there are various internal and external benefits of implementing this standard, whether or not an organization goes for certification. This book provides the readers with an accessible and up-to-date introduction to the essentials of a quality management system, discusses what is in the ISO 9001:2008 QMS and shows how the organizations can implement this system. With the authors’ extensive experience in QMS audit, training and advisory services, the book incorporates basic information on understanding and implementing ISO 9001:2008 QMS and highlights its importance towards making quality the fundamental business principle. The text contains plenty of practical tips and guidance on how to implement ISO 9001:2008 QMS in the real world. It discusses sample QMS procedures, emphasizes the importance of maintaining a value added internal audit system and highlights the necessity of developing the QMS documentation procedures. Apart from the regular BBA, MBA, and diploma courses in Total Quality Management, this book is also suitable for Management Development Programmes in Quality Management and ISO 9001 offered to professionals by many of the B-schools. About The Author DIVYA SINGHAL, Ph.D. and FDPM (IIM-A), is Assistant Professor at the Goa Institute of Management, Goa. She teaches subjects of general management including Research Methods, TQM, and Lyrics and Management. She is a gold medalist in M.A. (Economics) and a recipient of several other awards including Rastrapati Guide Award and Young Achiever Award in Quality-2006 (NCQM) and Sustaining Member Award-2011 (NCQM). She is a member of Social Responsibility Sectional Committee—MSD 10 of Bureau of Indian Standards (BIS). K. R. SINGHAL, M.A. (Political Science), is the Ajmer Centre Coordinator and Fellow Member of National Centre for Quality Management (NCQM). He possesses several professional qualifications in the areas of banking, business finance, quality auditing, etc. and is presently engaged in the area of creating awareness of management systems including ISO 9001:2000 QMS. He is internationally recognized professional, who has undertaken jobs assigned by various organizations including ASQ (USA) and Raad voor Accreditatie (RvA)—Dutch Accreditation Council (Netherlands). Table Of Contents Foreword Preface 1. Quality and Quality Management Systems 2. Quality Management Principles 3. Step-By-Step Process for Developing and Implementing-ISO 9001:2008 QMS 4. Certification/Registration Process ISO 9001:2009 QMS 5. Quality Management System Standards-ISO 9000 Family 6. Scope and Normative Reference-ISO 9001:2008 QMS 7. General and Documentation Requirements-ISO 9001:2008 QMS 8. Management Responsibility-ISO 9001:2008 QMS 9. Resource Management-ISO 9001:2008 QMS 10. Product Realization-ISO 9001:2008 QMS 11. Measurement, Analysis and Improvement-ISO 9001:2008 QMS 12. Increasing the Power of Your QMS-Achieve Performance Excellence Through Continual Improvement 13. Adding Value to Internal QMS Audit 14. Developing QMS Documentation-ISO 9001:2008 QMS Appendices A. Sample QMS Procedures B. Certification Bodies in India C. Frequently Asked Questions D. Some Useful Websites/Blogs E. Checklist for ISO 9001:2008 QMS (Useful for Implementation, Initial Survey and Audit Purpose Including Internal Audit) Bibliography