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Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation 9.0%OFF

Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation

by William B Martin

  • ISBN

    :  

    9788176495929

  • Publisher

    :  

    Crisp Learning

  • Subject

    :  

    Business & Management

  • Binding

    :  

    Paperback

  • Pages

    :  

    112

  • Year

    :  

    2004

₹

99.0

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₹

90.0

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  • Description

    MANAGING QUALITY CUSTOMER SERVICE is based on the idea that there is a unique "customer service perspective" for every organization. It asks you to look at your organization and the services you provide and to put your team's efforts at the vital points of contact with your customer. MANAGING QUALITY CUSTOMER SERVICE leads you through five stages of the customer service management cycle with a problem solving approach at its core. With this systematic approach, you will be able to identify problem areas and what your needs are, then set up the kind of customer service that is right for your organization. The Action Plans in Stage Five can provide specific direction for each of the needs you identify and help to build the kind of customer driven response that is required for success.

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