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Beyond Customer Service (Effective Programs for Retaining Your Customers)
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ISBN
:
9788176495011
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Publisher
:
Crisp Learning
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Subject
:
Business & Management
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Binding
:
Paperback
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Pages
:
120
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Year
:
2004
₹
99.0
₹
99.0
99.0
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Description
There is nothing, more important than providing the kind of service that brings a new or an established customer back to your door. This book contends that it's a daily commitment and that it is the responsibility of everyone in any organization to understand and meet the needs of every customer. Quality service is a goal. But it is also a philosophy that should reach everyone involved in satisfying a customer or client's needs. Richard Gerson takes you through the steps of developing new customers and why keeping customers is such a vital strategies, and then establishing the methods you can put to work right away. He believes that a successful customer service system can be established anywhere andthat it can, and must, be the goal of any organization.
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