18.0%OFF
Download App
| >> | LShop | >> | Book | >> | Economics, Finance, ... | >> | Business & Managemen... | >> | Professional Front O... |
18.0%OFF
Professional Front Office Management
-
ISBN
:
9788131717486
-
Publisher
:
Pearson
-
Subject
:
Business & Management
-
Binding
:
Paperback
-
Pages
:
704
-
Year
:
2008
₹
899.0
18.0% OFF
₹
737.0
737.0
Buy Now
Shipping charges are applicable for books below Rs. 101.0
View DetailsEstimated Shipping Time : 5-7 Business Days
View Details
-
Description
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest. Salient Features The text is written with the context that the Front Office Department's primary function is to "connect" the property and its employees with the guests. An emphasis on providing guest service. Facilitating the work of employees in other departments as they provide service. Using technology to meet the needs of guests and hotel employee peers. The Context of Front Office Operations. Technology Helps Front Office Operations. Front Office and the Guest Cycle Special Front Office Concerns. Table of Contents Section 1: The Context of Front Office Operations Chapter 1: Overview of the Lodging Industry Chapter 2: Front Office and the Guests: Planning for Quality Service Chapter 3: Overview of the Front Office Department Section 2: Technology Helps Front Office Operations Chapter 4: The Front Office Property Management System (PMS) Chapter 5: Managing Forecast Data Chapter 6: Revenue Management Chapter 7: Distribution Channel Management Chapter 8: Management of Data Generating Front Office Sub-Systems Section 3: Front Office and the Guest Cycle Chapter 9: Reservation, Reception and Room Assignment Management Chapter 10: Front Office and the Guests: Delivering Quality Service Chapter 11: Guest Charges, Payments and Check-Out Chapter 12: Night Audit and Report Management Section 4: Special Front Office Concerns Chapter 13: The Front Office Manager and the Law Chapter 14: Front Office: The Hub of the Hotel Glossary
Related Items
-
of
-
OFFER
Human Resources Management in the Hospitality Industry
David K. Hayes
Starts At
9255.0
11426.0
19% OFF
-
OFFER
Successful Marketing Strategy for High Tech Firms (Artech House Professional Development and Technology Management Library)
Eric Viardot
Starts At
5399.0
6278.0
14% OFF
-
OFFER
Survival in the Software Jungle (Artech House Professional Development and Technology Management Library)
Mark Norris
Starts At
4300.0
5001.0
14% OFF
-
OFFER
Designing the Networked Enterprise (Artech House Technology Management and Professional Development Library)
Igor Hawryszkiewycz
Starts At
3569.0
4150.0
14% OFF
-
OFFER
Successful Proposal Strategies for Small Businesses: Winning Government, Private Sector, and International Contracts (The Artech House Technology Management and Professional Development Library)
Robert S. Frey
Starts At
3952.0
4596.0
14% OFF
-
OFFER
Critical Chain Project Management (Artech House Professional Development Library)
Lawrence P. Leach
Starts At
4666.0
5426.0
14% OFF
-
OFFER
Running the Successful Hi-Tech Project Office (Artech House Technology Management Library)
Eduardo Miranda
Starts At
5856.0
6810.0
14% OFF
-
OFFER
Professional Food And Beverage Service Management PB
Brian Verghese
Starts At
154.0
198.0
22% OFF
-
OFFER
Fundamentals of Law Office Management
Pamela Everett-Nollkamper
Starts At
9853.0
13878.0
29% OFF
-
OFFER
Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas [With CDROM]
Don Tapping
Starts At
2344.0
3085.0
24% OFF
-
OFFER
Program Management Professional (PgMP): A Certification Study Guide With Best Practices for Maximizing Business Results
Craig J. Letavec
Starts At
4658.0
6561.0
29% OFF
-
OFFER
The Program Management Office: Establishing, Managing and Growing the Value of a Pmo
Craig J. Letavec
Starts At
3025.0
4261.0
29% OFF
-
OFFER
Making Rain: The Secrets of Building Lifelong Client Loyalty
Andrew Sobel
Starts At
1143.0
1395.0
18% OFF
-
OFFER
Rich Dad's Rich Kid, Smart Kid: Giving Your Child a Financial Head Start
Robert T. Kiyosaki
Starts At
446.0
595.0
25% OFF
