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Quality: A Critical Introduction, Third Edition
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ISBN
:
9780415996358
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Publisher
:
Routledge
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Subject
:
Business & Management
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Binding
:
PAPERBACK
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Pages
:
352
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Year
:
2009
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595.0
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493.0
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Description
The 3rd edition of this top-selling textxA0;continues to provide a complete knowledge platform for all those wishing to study the development of the theory and practice of quality management. Building upon previous editionsx2019; unique critical perspective on quality, this editionxA0;is enhanced by the inclusion of the latest contemporary developments in quality thinking, including Integrated Management Systems, Lean Manufacturing and SMART thinking, as well as updated, real-world examples in applying quality methods. In addition, existing understanding of the environmental impact of the quality movement will be extended into a broader understanding of environmental, financial, regulatory and behavioral sustainability. The book also addresses the issues of Corporate Governance and Corporate Social Responsibility which are now informing the decision making and behavior of managers. Key features include: Complete introduction to quality in the context of management thinking In depth reviews of the contributions of x2018;Quality Gurusx2019; Contemporary developments in theory and practice International case studies drawn from both public and private sectors Equal emphasis on both manufacturing and service sectors Practical x2018;case studyx2019; focused toolkits and applications
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