Total Quality Management

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Total Quality Management (TQM) is an integrative philosophy of management for continuously improving the quality of products and processes. It is used around the world. TQM functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or cosumption of the products or services offered by an organization. In other words, TQM capitalizes on the involvement of management, workforce, suppliers and even customers, in order to meet or exceed customer expectations.

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Prof. Nitish Kulshrestha (b. 1971) is a Management Professional and carries rich blending of Industry and academic experience of 15 years. As a Post Graduate in Business Administration in 1996, he pusued his career with industry and obtained Masters in Human Resource Management (MHRM) in the year 2005. He is pursuing his Doctoral Research in Management Studies. Having 15 years of industry, teaching and research experience in the field of Management as Certified Trainer he is engaged in HRD activities Conducting Training Programs in the areas of Communication Skills, Presentation Skills, Interpersonal Skills, Team Building, Enhancing Personal Productivity, Creative Thinking, Cultural Senstivity for both Students & Corporate. He also conducts Campus to Corporate connect programs in Business Etiquette, Employability Skill Ehancement etc for students of so that they can adapt and assimilate rapidly into the industry environment. To his credit he has authored and published papers in journals of International repute and presenting his research work at National & International conferences. At the time of publication of this book Prof. Nitish Kulshrestha is the Dean-Management Studies with United Group of Institutions in Greater Noida (U.P.). Table of Contents Acknowledgement Introduction Total Quality Management in public transportation Leadership and TQM The Effects of Total Quality Management on business performance , diffusion and adoption of Total Quality Management Integrating Knowledge management and total quality Total quality management and knowledge management Total Quality Management (TQM) in education perception of Secondary school teachers Total quality management and paradigms of public administration HR in TQM, the importance of TQM in change management Qualitative research on managers' awareness of TQM aspects in the greek service industry Total quality management and information technologies Systems approach for integrating knowledge Management to TQM Extending total quality management: Social responsibility and total expectations management Total Quality management implementation: challenges of a defense contractor Relating TQM, marketing and business Performance Total Quality Management practices on Business Performance The impact of total quality management on Banks Performance Total quality management: A continuous improvement process Roles of information technology in total Quality management Bibliography Index