Supervision: Managing for Results

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This text offers a comprehensive presentation of the vital aspects of supervision with a focus on practical advice about how to handle real-life, on-the-job situations. In this revision, the author has recognized the ever-changing social and work environment and has updated the text with current trends and situations and the latest professional concepts ofsupervisory practice. The text is arranged with an emphasis on inquiry learning, which presents the key concepts in a clear and concise manner. A wide variety of exercises, applications, and margin notes help to further the learning process. Key Features: Increased emphasis on ethical issues in supervision through additional Ethical Perspectives as well as thorough discussions of issues unique to some chapters. Reorganized into fewer chapters, in order to streamline the flow of material and to make the text more adaptable to semester-length courses. Optional updated Study Guide is available for students to further reinforce the concepts presented in the text. Application aids are retained and included: Self-Assessments throughout each chapter, Skill Development, Role Play, Group Exercises, and Cases for Analysis. Practical advice in the form of dos and donts, based on the authors experience and knowledge. Emphasis on inquiry learning, whereby readers are given a series of related questions and then are immediately provided with feedback in the form of answers. Set of learning objectives, which alerts readers to what they should know or be able to do as a result of reading the chapter. Table of Contents Part One: Supervisory Management Chapter 1: The Supervisors Role in Management Chapter 2: Creating a Positive Workplace Within a Dynamic Environment Part Two: Planning and Problem Solving Chapter 3: Setting Goals, Making Plans, and Improving Costs Chapter 4: Problem Solving and Managing Information Part Three: Organizing, Staffing and Training Chapter 5: Organizing an Effective Department Chapter 6: Staffing with Human Resources Chapter 7: Training and Developing Employess Part Four: Leading the Workforce Chapter 8: Leadership Skills, Styles, and Qualities Chapter 9: Understanding and Motivating People at Work Chapter 10: Effective Employee Communication Part Five: Working with Individuals and Teams Chapter 11: Appraisal of Employee Performance Chapter 12: Counseling and Performance Management Chapter 13: Building Cooperative Teams and Resolving Conflict Part Six: Controlling and Improving Results Chapter 14: Control: Keeping People, Plans, Programs, and Costs on Track Chapter 15: Stimulating Productivity and Quality Part Seven: Contemporary Concerns of Supervision Chapter 16: Managing a Diverse Workforce Chapter 17: Employee Safety and Health, and Labor Relations Chapter 18: Achieving Personal Supervisory Success Part Eight: Appendixes Glossary of Terms