The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams

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Six Sigma is today's most talked-about, and successful, business improvement initiative. The Six Sigma Way Team Fieldbook goes beyond theory to explain the tools and procedures a project leader or team needs to implement a Six Sigma improvement project. Designed as a step-by-step implementation manual, it explains how to use Six Sigma methods to identify products and processes that need improvement, then use a proactive approach to either improve or redesign them--boosting performance, reducing costs, and/or increasing customer satisfaction. Written by three veteran consultants and trainers to GE and other top corporate Six Sigma initiatives, The Six Sigma Way Team Fieldbook covers dozens of essential tools and basic statistical techniques needed to execute Six Sigma projects in any organizational environment. Written in a concise, how-to format, and with dozens of data-gathering forms, checklists, and worksheets, it provides Black Belts, Green Belts, and team members with the information they need, including: What a Six Sigma project team needs to know before it gets started A five-step guide to leading a Six Sigma team through DMAIC (Define, Measure, Analyze, Improve, Control) When and how to use thirty-five six sigma improvement tools and techniques About The Author Peter S. Pande, Robert S. Neuman, and Roland R. Cavanagh wrote the bestselling The Six Sigma Way. Pande is president of Pivotal Resources, Inc., a leading organizational improvement consulting and training firm. He is an experienced executive consultant and has helped guide Six Sigma initiatives at major corporations. Neuman is a consultant with Pivotal Resources, a sought-after speaker and a former professor at Amherst College and the State University of New York. Cavanagh, a professional engineer, is a consultant with Pivotal Resources, providing strategic consulting and improvement training and coaching to non-manufacturing as well as technical environments Table Of Contents Part I: What A Six Sigma Project Team Needs To Know Before It Gets Started. Chapter 1: A New Way to An Old Vision: The Six Sigma System. Chapter 2: Bicycle Riding and the Art of Six Sigma Management. Chapter 3: Six Secrets About Six Sigma Teams. Chapter 4: Three Ways to Six Sigma: Strategies to Improve, Create, and Manage Processes. Chapter 5: Get It Right the First Time! Selecting Winning Six Sigma Projects. Part II: A Five-Step Guide to Leading A Six Sigma Project Team Through DMAIC (Define, Measure, Analyze, Improve, Control). Chapter 6: Define the Opportunity: Identifying and Scoping Six Sigma Projects. Chapter 7: None of Us is as Smart as All of Us: Leading the Six Sigma Team Through the Define State of the Project. Chapter 8: "You Can't Measure What We Do!" Measuring Process Performance and Refining the Problem Statement. Chapter 9: Storm Clouds Ahead: Guiding the Six Sigma Team in the Measurement Stage of the Project. Chapter 10: "Call for Sherlock Holmes!" Analyzing Data and Investigating Causes. Chapter 11: Normal Data and Team Norms: Guiding the Six Sigma Team Through the Analyze Stage of the Project. Chapter 12: Improving the Process: Creating, Selecting, and Implementing Solutions. Chapter 13: "At Last, We're a Team!" Guiding the Six Sigma Team Through the Improve Stage. Chapter 14: Controlling the Improved Process. Chapter 15: The Party's Over: Celebrating the Team's Success. Chapter 16: How to Avoid Failure. Conclusion: What Difference Did the Team Make? Power Tool Worksheets. Glossary of Six Sigma Team Terms.