How to be an Even Better Manager: A Complete A - Z of Proven Techniques & Essential Skills

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The demands made on managers in today’s turbulent, uncertain and demanding world constantly increase. Even the most experienced manager needs to keep abreast of new developments and periodically brush up on essential skills. This new edition of the best-selling practical management guide covers 50 specific areas of management in a clear and relevant way. Each is self-contained and can be dipped into to, but all fall into three broad categories. Managing People Managing Activities and Processes Managing and Developing Yourself With new chapters on how to learn, achieve continuous improvement, get engagement, make a business case and prepare a business plan, How to be an Even Better Manager is an invaluable handbook for existing and aspiring managers. No book can tell managers what to do in every situation, but this incomparable new edition provides guidelines that will help you to build up your managerial knowledge and skills.

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s Michael Armstrong is an independent management consultant and internationally respected writer. A graduate of the London School of Economics, he is a Companion of the Chartered Institute of Personnel and Development. He has a wealth of experience as apractising manager and has written several best-selling books. Table of Contents How to be a better manager How to be assertive How to communicate How to coach How to co-ordinate How to achieve continuous improvement How to control How to be creative How to be decisive How to delegate How to delight customers How to develop your emotional intelligence How to develop people How to get on How to handle difficult people and negative behaviour How to influence people How to interview How to be interviewed How to be a better leader How to make a business case How to make things happen How to manage your boss How to manage change How to manage conflict How to manage a crisis How to manage performance How to manage projects How to manage risk How to manage strategically How to manage stress How to manage systems and processes How to manage time How to manage under-performers How to prepare a business plan How to recover from setbacks How to run and participate in effective meetings How to motivate people How to negotiate How to network How to set objectives How to deal with office politics How to organize How to plan How to make effective presentations How to prioritize How to solve problems How to be an effective team leader How to think clearly How things go wrong and how to put them right How to write reports.