Knowledge Management

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Knowledge Management is a very personal activity that, if practiced widely, can improve organization's ability to achieve development results. Knowledge management mans talking responsibility what you know, who you know and what they know. Knowledge management begins and ends as a personal activity. Without the human understanding, personal context and need for immediate utility which we bring to bear on knowledge, all we have is raw data. Knowledge management tools – including personal memory, data books, notebooks, file cabinets, email archives, calendars, post-it notes, bulletin boards, newsletters, journals, and restaurant napkins.

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Prof. (Dr.) Mohd. Altaf Khan, senior most Professor in the Department of Commerce & Business Studies, Jamia Millia Islamia – A Central University by an act of Parliament, was born in Bhanjanagar, Orissa in 1959 with a brilliant academic career with four degrees M.Com, M.phil, L.L.B. And Ph.D. He has associated with teaching & research in the field of Management & Commerce since 1982. In his academic career in Orissa as well as in Jamia Millia Islamia, New Delhi, he distinguishing himself as an excellent teacher and a research supervisor and set a new record by successfully guided Twenty Ph.D. Scholars. Prof. Khan has published 25 Research Articles and 16 Books. He excels as a seminarian, attended several national and international seminars right from the year 1982. As a member of scores of All India Professionalism Development Foundation, All India Commerce Association, All Orissa Commerce Association and Academic Organization has made various presentations & chaired technical academic scholar by Orissa Researcher's Association in the year 2006. Table of Contents Preface Introduction The Evolution of Knowledge Management methods, practices and technologies Integrating Knowledge Management technologies in organizational business process Bridging the gap between Knowledge Management and E-Learning Capitalizing on the business Trend of Knowledge Management for non-profit organizations Empirical study of knowledge management system Implementation in public higher learning institution Knowledge Management in action: A study of knowledge management in management consultancies Knowledge Management for better communications The Evolution of knowledge Management system needs to be managed Knowledge Management capabilities in CRM: making knowledge for, from and about customers work Critical success factors for knowledge Management studies in construction Knowledge Management Systems assessment Using ontologies for Knowledge Management: Aninformation systems perspectives Knowledge Management systems spanning culture Resource-based view of Knowledge Management for competitive advantage Bibliography Index