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The Big Book of Customer Service Training Games
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ISBN
:
9780070590427
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Publisher
:
Tata Mcgraw Hill Education Private Limited
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Subject
:
Business & Management
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Binding
:
Paperback
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Pages
:
224
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Year
:
2004
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515.0
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427.0
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Description
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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