The Big Book of People Skills Games

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The Big Bk f Peple Skills Games lets trainers, managers and team leaders teach custmer-facing prfessinals, back-ffice/supprt staff, and thers hw t build better habits and skills t tackle a variety f cmmn challenges, including: meeting new peple, nnverbal cmmunicatin, intergeneratinal cmmunicatin, listening skills, business etiquette, dealing with difficult peple, and mre. Interactive games facilitate better cmmunicatin t help businesses f any size imprve internal and external interactin, reduce absenteeism, and a fster a mre psitive and prductive wrk envirnment. Table of Contents 1. Using Games and Activities in Yur Meetings Find Yur Partner Yu Wuld Never Guess Brain Teaser #1 Why Meetings Fail Make Meetings Wrk Mini-Meeting 2. We 're in the Peple Business! 4 x 4 Six Degrees f Separatin What If . . . Take a Card, Any Card (Part 1) 3. Interpersnal Tl Kit What 's in a Name (Part 1) What 's in a Name (Part 2) Take a Card, Any Card (Part 2) 4. Cmmunicatin Skills E-Mails fr Business Speed Dating: D Yu Have a Minute "Hi, My Name Is . . ." nce Upn a Time . . . Text Messaging Shrthand 5. Mtivating thers Little Black Bx (Part 1) Mtivate ne Anther Brain Teaser #2 6. Changing Generatins Dealing with Different Generatins: D Yu Remember Little Black Bx (Part 2) Brain Teaser #3 7. "Custmer" Service Mments f Truth Smething Yu Like That Represents Yu Custmer Service: N Is Nt the Crrect Wrd! 8 Business Etiquette Questins and Answers: Seek and YeShall Find The Napkin Game: Hw Many Uses Are There fr a Napkin The Table Dining Game Business and Dining Etiquette 9 Public Etiquette: Bats, Planes, and Autmbiles Public Etiquette: It Takes nly a Secnd Airlines and Airprts: Thse Friendly Skies Answer That Phne 10. Leadership Skills Leadership Is . . . Wrds That Relate t Leadership Brain Teaser #4 The Day After Tmrrw 11. Managing Change Psychlgy f Change When I Was a Kid Thse Were the Days 12 Presentatin Skills Take Five! Unaccustmed As I Am . . . When Is Yur Birthday The All-Star 13. Team Building Sailing the Seven Cs The Price Is Right Brain Teaser #5 14 Creative Prblem Slving The Alphabet Game Are Yu Ready fr Sme Ftball Brain Teaser #6 15 Wrking with Diffi cult Peple Take This Jb Cnnecting t Peple-Even the Difficult nes! Brain Teaser #7