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The Loyalty Effect: The Hidden Force Behind Growth, Profits, & Lasting Value
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ISBN
:
9781578516872
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Publisher
:
Harvard Business School Press
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Subject
:
Business & Management
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Binding
:
Paperback
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Pages
:
352
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Year
:
2001
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899.0
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665.0
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Description
The "BusinessWeek" bestseller is now available in paperback with a new Preface by the author. In this new edition, Reichheld reveals the secrets of successful companies that base their business strategies on loyal relationships.
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