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Why Didn't You Say That in the First Place: How to Be Understood at Work
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ISBN
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9780787903442
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Publisher
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John Wiley & Sons
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Subject
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Business & Management
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Binding
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Paperback
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Pages
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183
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Description
Ever get the feeling that your coworkers don't understand you? Misunderstanding through poor communication is rampant in the workplace, yet most workers just shrug their shoulders and accept misunderstanding as a fact of life. In Why Didn't You Say that in the First Place?, the author offers a path to clear communication by demonstrating how we can always reach full mutual understanding with others by using the power of plain talk in a systematic way.You'll discover:Why nobody understands youWhy misunderstanding is normalThe power of strategic talkCommunicating when understanding is criticalIt is full of anecdotes, illustrations, sample conversations, and checklists to show readers how misunderstandings can be prevented in everyday settings.
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Author Biography
RICHARD HEYMAN is a specialist in the use of language in everyday life, a professor at the University of Calgary, and president of Richard Heyman Associates, a business communications consulting company. He lives in Calgary, Canada.
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