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Telephone Courtesy & Customer Service

Telephone Courtesy & Customer Service

by Lloyd C. Finch

  • ISBN

    :  

    9788176497206

  • Publisher

    :  

    Crisp Learning

  • Subject

    :  

    Business & Management

  • Binding

    :  

    Paperback

  • Pages

    :  

    116

  • Year

    :  

    2004

₹

99.0

₹

99.0

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  • Description

    We depend so much on the telephone - it is more than anything a connection, a precious lifeline from your organization to your customers. If quality customer service matters to you, then the quality of your telephone contact with customers is vital. Proper telephone techniques are a key element in this context, but they are one of the hardest things for people to value highly.Each of us uses the phone every day and we communicate in comfortable styles we have always used - it's hard to see the need to study new techniques, or change what we do. TELEPHONE COURTESY & SERVICE develops a way of thinking about customers that will focus your efforts on putting quality customer service first. The techniques you will learn are tested methods for handing the telephone and everything from the sound of your voice to follow-up calls is covered. Features of new telephones are important to know as well because they can greatly improve how you deal with calls.

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