Download App
>> | LShop | >> | Book | >> | Economics, Finance, ... | >> | Business & Managemen... | >> | Success Customer Ser... |
ISBN
:
9788130915029
Publisher
:
Crimson Publishing
Subject
:
Business & Management
Binding
:
Paperback
Pages
:
214
Year
:
2010
₹
295.0
₹
295.0
Buy Now
Shipping charges are applicable for books below Rs. 101.0
View DetailsEstimated Shipping Time : 5-7 Business Days
View DetailsDescription
Streamline your customer service Customers are king. And good customer service is vital for customer retention and loyalty. Whether you communicate with your customers online, via a cell centre or in person you’ll need a winning customer service approach.This practical book shows you how to develop and retain a competitive edge using best practice customer service principles, such as how to deliver great service, motivate your staff, turn complaints to your advantage and turn satisfied customers into advocates for your brand. This book will help you• Champion positive attitude in your staff• Manage difficult customers effectively• Turn customers into advocates for your business• Increase customer retention and loyaltyAbout Author:S An accomplished conference speaker, Pauline Rowson ran her own Marketing, Training and PR Company, and has helped countless organisations to improve their customer service skills. She is the author of several business and motivational books. Her books and sold around the world and have been translated into several languages.
Related Items
-
of
Leadership Brand: Developing Customer-Focused Leaders to Drive Performance and Build Lasting Value
Dave Ulrich
Starts At
1313.0
1799.0
27% OFF
Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
Robert Spector
Starts At
2265.0
2981.0
24% OFF
Customer Relationship Management: How to Turn a Good Business into a Great One
Graham Roberts - Phelps
Starts At
202.0
250.0
19% OFF
May I Help You ? (Great Customer Service: May I Help You ?)
Jillian Mercer
Starts At
127.0
150.0
15% OFF
The Second Century: Reconnecting Customer and Value Chain through Build-to-Order; Moving beyond Mass and Lean Production in the Auto Industry
Matthias Holweg
Starts At
2179.0
2986.0
27% OFF
h-CRM: The Key to Lifelong Business Relationships: Human Response Management and Customer Relationship Management
Kallol Das
Starts At
156.0
195.0
20% OFF
Achieve Sales Excellence: The 7 Customer Rules for Becoming the New Sales Professional
Howard Stevens
Starts At
230.0
295.0
22% OFF
Up Close and Personal?: Customer Relationship Marketing @ Work
Paul R. Gamble
Starts At
1164.0
1595.0
27% OFF
Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation
William B Martin
Starts At
90.0
99.0
9% OFF
Buying Professional Services: How to Get Value for Money from Consultants and Other Professional Service Providers (The Economist)
Fiona Czerniawska
Starts At
300.0
395.0
24% OFF
Measuring Customer Satisfaction: A Guide to Managing Quality Customer Service
Richard F Gerson
Starts At
90.0
99.0
9% OFF
Making Rain: The Secrets of Building Lifelong Client Loyalty
Andrew Sobel
Starts At
1143.0
1395.0
18% OFF
The Agenda: What Every Business Must Do to Dominate the Decade
Michael Hammer
Starts At
300.0
395.0
24% OFF
Rich Dad's Rich Kid, Smart Kid: Giving Your Child a Financial Head Start
Robert T. Kiyosaki
Starts At
446.0
595.0
25% OFF